Privacy Policy

This is the privacy notice of Coffee Time Scotland Ltd. In this page, “we”, “our”, or “us” refer to Coffee Time Scotland Ltd.

We are company number SC632540 registered in the United Kingdom. Our registered office is at Unit 5 Gateway Business Park, Beancross Road, Grangemouth, Scotland, FK3 8WX.

Introduction

This notice explains our policy regarding all the information we keep on file about you. It outlines the terms and circumstances for how we may treat any information you give us or that we obtain from you. It covers both information that could and information that could not be used to identify you (“personal information”). The term “process” as used in the legislation and this notice refers to the gathering, storing, transferring, using, or other action on information.

We regret that your only option if you disagree with any of the following statements is to instantly abandon our website. We take the protection of your anonymity and privacy very seriously. We recognise that every user of our website has a right to be certain that their personal information won’t be used against their will or inadvertently end up in the hands of a third party.

We promise to keep all information you provide us confidential, and we sincerely hope you do the same. Our policy conforms with all applicable UK laws, as well as the General Data Protection Regulation (GDPR) of the EU.

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

According to the legislation, we must decide which of six specified bases applies to the processing of certain categories of your personal information and notify you of that determination. If one of the reasons we use to handle your personal data is no longer valid, we will stop doing so right away.

If the basis changes, we will tell you of the change and any new grounds we have found to be permissible for us to continue processing your information, as required by law.

Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

• verify your identity for security purposes
• sell products to you
• provide you with our services
• provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent

You give us permission to process information that might be personal information by taking certain actions when there isn’t otherwise a legal relationship between us, such as when you browse our website or request more information about our company, including job openings, our products, and our services. Wherever feasible, we try to get your express permission before processing this information, such as when we ask for your approval to use cookies.

When you send us an email, you might on occasionly have to provide your consent implicitly. We do not use your information in any way that might individually identify you unless you have given us permission to use it for a particular reason. We might combine it broadly and utilise it to offer class information, such tracking how well a specific page performs on our website.

Your name and contact information may occasionally be given to carefully chosen affiliates who we believe might offer services or goods you would find beneficial, provided we have your express consent to do so. Until you withdraw your consent or it is logically inferred that your consent no longer exists, we continue to process your information on this basis.

You may withdraw your consent at any time by instructing us at email info@coffeetimescotland.com or by Post to Coffee Time Scotland Ltd, 14 Mill Road Industrial Estate, Linlithgow. EH49 7SF. However, if you do so, you may not be able to use our website or our services further.

Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:

• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

• record-keeping for the proper and necessary administration of our Coffee Time Scotland Ltd.
• responding to unsolicited communication from you to which we believe you would expect a response
• protecting and asserting the legal rights of any party
• insuring against or obtaining professional advice that is required to manage Coffee Time Scotland Ltd risk
• protecting your interests where we believe we have a duty to do so

Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.

Specific uses of information you provide to us

Information provided on the understanding that it will be shared with a third party. Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people. Examples include:

• posting a message our forum
• tagging an image
• clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

You must be sure of the privacy degree of each potential user before putting any personal information online. Except to permit it to be shown or shared, we don’t utilise this information specifically. We do save it, and we reserve the right to use it as we see fit in the future. We have no control over what a specific third party may do with your information once it has been made public. At any time, we disclaim all liability for their acts.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at info@coffeetimescotland.com or by post at Coffee Time Scotland Ltd, 14 Mill Road Industrial Estate, Linlithgow. EH49 7SF.

Complaints regarding content on our website

Our website is a publishing medium. Anyone may register and then publish information about himself, herself or some other person. We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published. If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. At the point of payment, you are transferred to a secure page on the website of Secure Trading. That page may be branded to look like a page on our website, but it is not controlled by us.

Information about your direct debit

The information you provide to us is transmitted to our own bank for processing in accordance with our instructions when you agree to set up a direct debit arrangement.

We are listed as participants in the direct debit guarantee programme. According to this clause, the customer’s bank must immediately reimburse any disputed payments while an inquiry is ongoing. Only payments to beneficiaries who have been authorised as direct debit originators may be made via direct debits. These beneficiaries go through stringent screening processes before being accepted. They must provide indemnity guarantees through their banks after being approved.

Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We do not keep any personally identifiable information associated with your message, such as your name or email.

Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We would do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, it is our sole discretion what that information would be.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner. It allows us to recognise visitors that you have referred to us, and to credit to your commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose. We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy. Use of information we collect through automated systems when you visit our website

In order to be able to show you an advertisement for our products or services when you visit another website, re-marketing entails putting a cookie on your computer as you browse our website. On occasion, we might use a third party to offer us re-marketing services. If so, you might see advertising for our goods and services on other websites if you have agreed to our use of cookies. Information sharing and disclosure.

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

Data may be processed outside the European Union

Our websites are hosted in United Kingdom. We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly, data obtained within the UK or any other country could be processed outside the European Union. For example, some of the software our website uses may have been developed in the United States of America or in Australia. We use the following safeguards with respect to data transferred outside the European Union:

• the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
• the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union (UK).
• we comply with a code of conduct approved by a supervisory authority in the European Union (UK).
• we are certified under an approved certification mechanism as provided for in the GDPR
• both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information

Access to your personal information

At any time, you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

To obtain a copy of any information that is not provided on our website you may send us a request at info@coffeetimescotland.com or by post to Coffee Time Scotland Ltd, 14 Mill Road Industrial Estate, Linlithgow. EH49 7SF.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at info@coffeetimescotland.com or by post to Coffee Time Scotland Ltd, 14 Mill Road Industrial Estate, Linlithgow. EH49 7SF.
This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Use of site by children

We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

How you can complain

If you are not happy with our privacy policy or if you have any complaint, then you should tell us by email at sales@coffeetimescotland.com or by post to Coffee Time Scotland Ltd, 14 Mill Road Industrial Estate, Linlithgow. EH49 7SF.

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

• to provide you with the services you have requested;
• to comply with other law, including for the period demanded by our tax authorities;
• to support a claim or defence in court.

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us via out contact form.