UK mainland deliveries only
Please be aware, via our Website, we only sell to customers who are located within the United Kingdom mainland. We cannot accept orders from or deliver to customers from outside the United Kingdom mainland. If you wish us to engage in Coffee Time Scotland supplying you, despite this location criteria, please contact us on 01506 848585 or on sales@coffeetimescotland.com or by post; addressed to Coffee Time Scotland Ltd, 14 Mill Road Industrial Estate, Linlithgow. EH49 7SF so we can discuss such arrangements.
Free delivery on all online orders over £80.00, below which a Standard delivery charge of £9.00.
Any Orders placed on between Monday to Thursday before 1pm should be delivered Next Day.
Any Orders placed on a Friday before 1pm should be delivered on Monday.
Any Orders placed on a Friday after 1pm or for orders placed over a weekend should be delivered the following Tuesday.
Whilst we appreciate some customers may be averse to accepting our delivery costs, please be aware any order over £80.00 worth and any mix (net of VAT) is sent out Carriage Free (Next Working Day). This £9.00 cost merely reflects the cost of the transportation and the outer packaging to protect any products dispatched.
Stock Availability
All delivery times are subject to stock availability, some items such as Coffee equipment may have an extended delivery times and would normally coincide with one of our fully trained Coffee Machine engineers attending as well. Although most items will be delivered to you within 5 working days, please note we cannot always guarantee delivery times for products although our standard line stock levels should not be affected. If you have any concerns, please contact our sales department on 01506 848585 to confirm the lead times.
Out of Stock Items
We will ship out whatever products we have in stock and then dispatch the remainder of your order free of charge.
Receiving Your Delivery
Please note that all deliveries will be made between approximately 8.30am and 5.30pm (van runs sometimes will be a bit earlier) and will require a signature upon delivery if a Web order. Customers should make themselves available to receive the delivery as no parcels shall be left without a signature. In the event that a customer is not in when delivery is attempted (in the absence of a telephone call to resolve the matter), a ‘missed delivery card’ will be left detailing how to arrange the delivery at a later date or where to collect the consignment from the nearest parcel company’s depot. It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged. If this is not possible please ensure you sign for the goods un-examined to allow us to take any claims up with our delivery partners if necessary.
For our full Terms and Conditions please click here.
Change or Cancel an Order
Contact our customer service staff at 01506 848585 between the hours of 9:00 am and 4.30 pm, Monday through Friday, to amend or cancel an order. To help us identify your delivery, kindly include the order number and the date the order was placed. You must adhere to our return policy if your products have already been delivered.
Returning Goods
If you want to exchange or return an item, as long as it is in perfect condition for resale, we will be pleased to do so. Due to food hygiene regulations, consumables that have been opened or used cannot be accepted for a refund or exchange. Returns must be made in original, undamaged packing within a reasonable amount of time (five days).
In the event that the items are delivered late, are defective, are wrong, or are visibly damaged, please notify us straight away and confirm in writing within three days of delivery (72 hours). Please be advised that the consumer is also responsible for the charges and costs associated with returning non-faulty or unwanted goods, and that there may be a collection and restocking fee for any returned items. Only if the items are returned to us and it is determined that the items have not been used and the packaging is in a suitable re-sellable condition will we provide a refund. For information on how to return your purchase, please call our customer hotline at 01506 848585.
